NAVATHANIYA– PAYMENT POLICY
Navathaniya Foods offers secure and convenient online payment options for a smooth shopping experience. Customers can choose from the following payment modes at checkout:
1. Direct UPI Payment
Customers can complete their purchase by paying directly through UPI apps such as:
- Google Pay
- PhonePe
- Paytm
- BHIM
- Any supported UPI application
After successful payment, customers are required to:
- Confirm payment screenshot (if asked)
- Ensure order details are correct before proceeding
UPI is processed instantly and allows faster order confirmation.
2. Razorpay Secure Checkout
Razorpay is our integrated online payment gateway that supports multiple payment modes including:
- UPI
- Debit & Credit Cards
- Net Banking
- Wallets
Payments made through Razorpay are:
- 100% secure
- Encrypted for safety
- Automatically confirmed upon success
Payment Confirmation
Once a payment is completed, the order will be:
✔ Verified
✔ Processed
✔ Dispatched based on shipping timelines
In case of delayed confirmation due to technical issues, our support team will assist promptly.
No Cash on Delivery (COD)
Please note that Cash on Delivery (COD) is not available at the moment for Navathaniya Foods products.
Payment Failure / Refund Handling
If a payment fails but the amount is deducted, it will be automatically refunded by the payment provider (UPI/Razorpay/Bank) within standard banking timelines.
For such cases customers may contact:
- Their UPI/payment app support, or
- Razorpay customer support
Customer Support
For any shipping-related assistance:
Email: info@navathaniyafood.com
Phone/WhatsApp: +91 88701 33222
Timings: Monday to Saturday | 10 AM – 6 PM
