NAVATHANIYA– CANCELLATION POLICY
At Navathaniya Foods, we prepare and dispatch orders with care to ensure product freshness and timely delivery. Customers may request order cancellation only before the order has been dispatched.
Order Cancellation Window
- Orders can be cancelled before dispatch by contacting our support team.
- Once the order has been packed, shipped, or handed over to courier, cancellation will not be accepted.
How to Request Cancellation
To cancel an order (before dispatch), customers must provide:
- Order ID
- Customer Name
- Registered Phone Number
Cancellation requests can be submitted via:
- Customer Support
Post Dispatch Cancellation
Once dispatched, food products cannot be cancelled due to:
- Hygiene standards
- Food safety protocols
- Perishable nature of products
Therefore, no cancellations or refunds will be accepted after dispatch.
Refunds for Pre-Dispatch Cancellations
If a prepaid order is cancelled before dispatch:
- Refund will be processed back to the original payment method
- Standard processing time applies as per payment gateway/bank timelines
Customer Support
For any shipping-related assistance:
Email: info@navathaniyafood.com
Phone/WhatsApp: +91 88701 33222
Timings: Monday to Saturday | 10 AM – 6 PM
